1. Introduction

Novera Systems, LLC (“Novera,” “we,” “our,” or “us”) provides inbound AI receptionist software that helps businesses manage customer calls, book appointments, and capture insights from conversations. By using the Services, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect

2.1 Account Information

• Name, business name, email address, and phone number
• Account credentials and service preferences
• Subscription and billing details (processed securely through Stripe)

2.2 Call Data

• Call audio recordings (if enabled)
• Transcriptions and AI-generated text
• Caller ID, call duration, timestamps, and call routing logs

Novera only processes inbound calls. You are responsible for obtaining any legally required consent for recording or transcription.

2.3 Usage and Technical Data

• Log files, service usage statistics, and feature interactions
• Device information, IP address, browser type, and operating system

2.4 Payment Information

Billing details are collected through Stripe. Novera does not store or access full credit card numbers.

3. How We Use Your Information

We use collected information to provide and maintain the Services, process and transcribe inbound calls, deliver analytics, improve our AI models, communicate updates, process payments, and comply with applicable laws. We do not sell customer data or use call data to train external models.

4. SMS Communications (A2P / 10DLC Compliance)

• Messages are sent only in response to inbound calls or customer-initiated interactions.
• Novera does not send marketing or promotional SMS campaigns.
• Standard carrier message and data rates may apply.
• End users may reply STOP to opt out or HELP for assistance.

5. Data Storage and Security

• Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Access Control: Restricted internal access under strict confidentiality.
• Hosting: Secure U.S.-based cloud infrastructure (AWS or Azure).
• Monitoring: Continuous monitoring and security scanning.

6. Data Retention

• Call recordings and transcriptions retained 90 days by default.
• Account and billing information retained up to three (3) years after termination.
• Request deletion at contact@novera-ai.com.

7. Sharing Your Information

We do not sell personal information. We may share data with:

Provider	Purpose	Location
Telnyx, Inc.	Voice routing and call handling	USA
Google, Inc.	Natural language processing	USA
Stripe, Inc.	Payment processing	USA
N8N Inc.	Workflow automation	USA
AWS / Azure	Cloud hosting	USA

8. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or export your data. Submit requests to contact@novera-ai.com.

9. Cookies and Tracking

We use cookies to enable authentication, measure performance, and understand usage trends. You may disable cookies through your browser settings.

10. Children’s Privacy

Our Services are for businesses and not individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy. Continued use constitutes acceptance of the revised Policy.

12. Contact Information

Novera Systems, LLC · A Delaware Limited Liability Company
Email: contact@novera-ai.com
Mailing Address: 7509 Travertine Spring Dr, Austin, Texas 78744